Delivery Information
We are pleased to offer free delivery to the UK for all orders.
Free delivery
We ship orders to the UK only. Parcel are generally dispatched within next working days.
Returns Policy
If you are not completely satisfied for any reason, we will gladly accept your return within 14 days of you receiving the goods, provided the following conditions have been met:
If you wish to return your good please notify us by email at contact@cardstudio4you.co.uk You will receive an email containing instructions and a return label.
Please note you cannot returns any item(s) which have been made to order or personalised in any way.
Unfortunately, we can’t offer returns on items listed which have been purchased at a “Sale” price or personalised item.
Please ensure all item(s) are returned undamaged in the original packaging. Your return package must be well-protected. The product has not been used, in the state you received them Please keep your receipt until you receive confirmation that we have received your return.
Attach the return label on the outside of your parcel. Please make sure all old shipping labels, stickers, have been removed or voided.
Drop off the package at the selected location within the opening hours or wait for the carrier pick up at your address. Make sure someone is at home when the carrier is scheduled to come to pick up the package.
The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way.
In the case of a returns we will process a full refund as soon as possible but in any event within 14 days of receiving your goods.
If you are interested in a different size or colour, you will need to return the item(s) and place a new order.
If an order is returned to us because the carrier could not deliver the goods or it was not collected then you may be required to pay an additional delivery cost before we can resend your order.
The customer has to pay a return fee of £5.00
DELIVERY OF ORDERS
Parcel are generally dispatched within three to seven working days.
In certain circumstances where bespoke work is involved, or at busy times of the year such as Christmas, orders may take a little longer. We are not liable for any loss caused to you by late delivery.
We are ship orders to the UK only. Our carriers will usually require a signature upon delivery.
As the customer, it is your responsibility to ensure that someone is available at the delivery address to receive the goods. If there is nobody to accept the parcel the carrier will generally take the goods away and leave a card with instructions on how to arrange a redelivery or where to collect your package from.
If an order is returned to us because the carrier could not deliver the goods or it was not collected then you may be required to pay an additional delivery cost before we can resend your order. This will also apply if you have supplied an incorrect or incomplete delivery address.
We are reserves the right to cancel an order if the items cannot be delivered to your shipping destination for any yours reason. In this case, we will process a full refund immediately.
We do not dispatch orders on Saturday or Sunday or holidays.
RETURNS POLICY
Cancelling order. If you wish to cancel your order please notify us by email at contact@cardstudio4you.co.uk before we have dispatched the goods to you.
In the case of a cancellation we will process a full refund as soon as possible but in any event within 30 days of receiving your notification.
If your order has already been dispatched we request that you return the goods at your expense to the address below. The goods remain your responsibility until they reach us so we suggest you use a secure method of delivery. If you fail to return the cancelled items we reserve the right to arrange collection at your cost.
Please note you cannot cancel any item(s) which have been made to order or personalised in any way.
Products shown on this website may vary slightly from the images displayed.
Please note that we, unfortunately, CANNOT offer returns on items listed which have
been purchased at a “Sale” price.
UNWANTED ITEMS
If for some reason you wish to return your item(s) please contact us by e-mail quoting your order reference number.
Please ensure all item(s) are returned undamaged in the original packaging.
Refunds will be processed as soon as possible but in any event within 30 days after we receive your notification.
Please note we can accept returns for items which are made to order or personalised in any way.
DAMAGED OR INCORRECT GOODS
If you are not completely satisfied with your order please contact us within 7 days of receipt by e-mail quoting your order reference number and a brief explanation of the problem.
We will contact within two working days to advise you of the steps you need to take. Please do not return the item to us until you have had a response as we may ask you to send us a photograph detailing the damage or wrong item. We will send a replacement or process a refund if required as soon as possible but in certain circumstances coasts art reserves the right to request the return of the product before issuing a replacement or refund.
Upon receipt of the goods, we will give you a full refund (excluding post & packaging) within 30
Days.
The following points apply to items you may wish to return. The goods must be unused.
The goods must have all original labels attached, bags/boxes intact and be in a saleable condition.
The returned items must be received by Coasts Art within 14 days of delivery.